Sound Designers

iLok (PACE) have now corrected many of the license issues.

If you have installed the new iLok License Manager and you have licenses that are not authenticating:

A. Standard Repair
1. Open the iLok License Manager
2. Click "Sign In" and login with your iLok credentials
3. Click on the affected iLok icon in the left sidebar
4. Select "Sync/Repair" from the "View" menu
5. Test the affected software/plug-in
6. If the software/plug-in fails authentication, go to B. Advanced Repair

B. Advanced Repair (use only if Standard Repair doesn't work)
1. Open the iLok License Manager
2. Click "Sign In" and login with your iLok credentials
3. Click on the affected iLok icon in the left sidebar
4. Select the license(s) that are failing authentication
5. Select "Deactivate" from the "Licenses" menu (this moves the license(s) back to your user account)
6. Click "OK" to confirm deactivation
7. Click "OK" on the successful deactivation prompt
8. Click on your User icon in the top left of the iLok License Manager
9. Select the same license(s) that was "deactivated" in Step 5.
10. Click and drag the license(s) to the iLok icon in the left sidebar
11. Click "OK" to confirm activation
12. Click "OK" on the successful activation prompt
13. Test the affected software/plug-in
14. If the software/plug-in continues to fail authentication, please submit an iLok support ticket through the Guided Help page in the Support section of iLok.com